Provides oversight of all reliability related activities. On board new products and support existing products. Water heaters, tankless water heaters, water filtration systems, etc. Coordinates creation of reliability test plans for residential engineering projects. Provides or supervises FMEA activity for residential engineering projects. Provides analysis of warranty dat

Provides world class customer service in a fast paced customer service center (an average of 60 customer contacts per day) which includes Answering incoming calls and emails, as well as following up on previous issues with customers solving highly complex electric and gas water heater equipment issues on a minimum of three product lines, Documenting call, installation, an

Manages all aspects of a complex and significant engineering project, from start to finish, so that it is completed on time and within budget Uses and applies advanced engineering principles within a particular field of specialization. Identifies projects of value to the company. User of CAE tools such as Solidworks, MATLAB, LabView, Minitab, EES, CFD, FEA. Develops and a

Interface SAP BW with SAP and third party analytics tools to improve usability and process efficiency Advise on development and testing proposals amongst team members across the full analytics stack Collaborate with other functional architects and business analysts to ensure end to end analytic needs are met Understand non SAP business systems and support business analyst

Complete training and perform operator functions in accordance with required work instructions for the position. Must be able to read, understand and run the production schedule Must be able to work with automated machinery and have the ability to perform troubleshooting tasks in order to increase machine up time. Must be willing to learn multiple operations and work in d

Manage the scheduling, completion, and quality of the following maintenance repairs. Roofing Painting Plumbing Concrete Repair Office Remodeling Cardboard Recycling Lawn Maintenance Landscaping Pest Control Various Carpentry Projects Manage the shop supplies to control cost while assuring the correct supplies are available to complete quality craftsmanship in an efficient

Identify and evaluate corporate development opportunities; identify key drivers and commercial assumptions and develop synergy opportunities. Support mergers and acquisitions (M&A) that align with Company strategic goals, by completing financial models and valuations, leading due diligence and integration processes and partnering with functional leaders to ensure a coordi

Participate as member of the North America Water Treatment leadership team and work closely with other functional leaders on the team. Plan, direct, and monitor the activities of the sales team to achieve established sales targets through the professional channel (includes dealer network, retail, and wholesale). Provide strategic oversight to a national sales team to impl

Ensures agents are on task including following company policy and guidelines. Assesses departmental and company needs relative to call volumes and takes appropriate actions. Completes quality scans on agent calls. Conducts one on one quality assurance meetings and coaching. Provides continuous training. Evaluates departmental needs and makes recommendations. Handles high

Perform all functional testing / troubleshooting of completed units for compliance to all quality standards including fit, form and function, including documentation of all assembly and test results. Verifies the information on the work order header is correct such as BOM part numbers, quantities, and consuming locations. Follows procedures to see that info gets corrected

Manage EHSS vendors, expenses and budget Represent facility on Global EHSS Council Design, develop, implement and oversee organization's EHSS programs, procedures and systems Manage EHSS activities including EHSS performance, safety audits, investigations, preparing reports and recommendations, waste management programs, and managing relationships with community or enviro

Serve as a teacher, coach, and mentor of business leadership on how to effectively participate in and emulate the behavior of the A.O. Smith Operating System. Coordinate execution of A. O. Smith Operating System Adoption Work with the Enterprise Excellence Office to tweak the A. O. Smith Operating System implementation roadmap as needed based on the culture and knowledge

Work collaboratively with the Operations/Supply Chain, Sales, Finance and other business teams to define and document functional and technical specifications Design, develop, configure, transport, test and deploy SAP BW on HANA 7.x, BW4 data warehousing solutions that are pragmatic, robust and supportable Build ADSO's, Composite providers, Open ODS, Transient providers, t

Responsible for employee development and ensuring that all employees have the resources necessary to complete job assignments on a timely basis and work toward identified career objectives. Responsible for maintaining and continuously improving operating efficiency of the Distribution Center. Responsible for identifying and maintaining appropriate staffing levels to provi

Research and investigate new or existing component/technologies to drive product innovation Drive AOSNPD process for component/technology development that provides one or more of the following benefits Development of unique and proprietary functionality within our markets Adds to the Customer Value Proposition for our existing products Allows A.O. Smith to have full owner